There seemed to be very few guests around. Almost as soon as we arrived we were worried. i had no choice but to stay in the room for most of the day and evening. I immeidately thought I had eaten gluten accidentlially. Within 36 hours of arriving I began to be violently ill. I had to insist on speaking to the cook but this was with limited success. I have severe coeliac disease but the staff in the restaurant did not seem to understand what gluten was.

The majority of staff gave of an attutide that they couldn't care less.

There was rust marks running down the wall from some of the fitings in the shower area. The bathroom was a wetroom and set up for wheelchair access. Not what one would expect from a 4* hotel. Each side of the sink they had 2 shelves made out of clear perspex and attached to the wall with plain pieces of wood. There was a tiny sink like one would find in a public toilet or powder room at home. The bedroom was gorgeous but the bathroom was simply awful. It was one of very few positives to say about the place.

We asked to move rooms and this request was accomodated with no issues. We encourage potential guests to read through the many other reviews which detail a consistent account of our resort with rave reviews from first-time and loyal guests about our resort, accommodations, dining options and staff.We were booked for a 14 night stay. Our websites and brochures are up-to-date, and our photographs are genuinely reflective of our current rooms, layouts, and decor. At The Club, Barbados Resort & Spa, we in, no way, aim to deceive our guests. Please know that our resort management carefully reviews all feedback as we continuously strive to improve our guests' experience. We understand that impressions gathered during the first hours set the expectations for this recent visit, and it's disappointing to know that our accommodations did not measure up in this case. We are disheartened to learn that our resort and spacious accommodations did not meet this traveler's expectations.

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resortĭear Valued Guest, Thank you for taking the time to share your review with us, and to our potential guests, we thank you for taking the time read our response.

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